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Telecoms added over 1.4 million new wireless subs in 2018
Photo via Pxhere.

Secret shoppers with disabilities less satisfied with telecom options

News | September 29, 2020

One in five potential customers for telecommunications services “perceived that they may have faced misleading or aggressive sales practices,” and telecom shoppers with disabilities are “significantly” less satisfied with their options than those without disabilities, according to a “secret shopper” report released Tuesday by the CRTC. 

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